Our business support team

Pictured: Rachael Beckett and Clare Matthews

• Deal with enquiries
• Maintain our records
• Prepare documents, and support the smooth running of the agency

Our caseworkers

Pictured: Justin Hicks (Senior), Laura Clarke, Tracey Hine, Melanie Mynott and Mark Shepherd

• Oversee cases
• Visit and support clients
• Collect and complete documents, and
• Monitor the progress of each case

Our surveyors

Pictured: Shaun Harrington

• Provide technical expertise
• Undertake design work
• Check works in progress and on completion, and
• Deal with regulatory requirements

Our manager

Pictured: Frances Swann

• Oversees the work and plans of the agency
• Reports to the management board